Permanent - Night Concierge - Shoreditch - London -EC2A

Role: Night Concierge

Shift Patern: 4on 4 off

Time: 07pm to 07am

Starting:

Salary: £30k per annun

The Role The Night Concierge will focus on the day-to-day of the residents and guests at The Stage, delivering duties to an exceptional standard. You will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. You will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post and bookings. You will focus on building loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.

The Candidate Duties:

* Excellent quality customer service for the development, its residents, and guests.

* Motivate colleagues to strive for and achieve success for the company.

* Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.

* Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.

* Work closely with the Front of House Manager and Duty Manager with the implementation of SOP manuals, policies, and procedures.

* Develop strong relationships with residents.

* Conduct regular site inspections and security patrols, during the evening and at night, of the site and report any issues that arise.

* Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

* Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity. Requirements

* Minimum 3 years hospitality experience as a concierge within London super-prime, residential schemes.

* Must have excellent communication skills and customer service skills.

* Must be service driven, understand the importance of going the 'extra mile'.

* Good knowledge of Central London and surrounding local area.

* High standard of written and spoken English, additional language skills beneficial.

* Must be assertive, show initiative and have a very keen eye for detail.

* Ability to work independently as well as to build and develop positive working relationships with residents and the team.

* Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behavior and discipline.