Lettings and Renewals Administrator - Hybrid - London

PMR are seeking an experienced Lettings and Renewals Administrator to provide support to the renewals and tenancy management team in the delivery of a high quality service for the benefit of clients and tenants. Working on a large Build to Rent portfolio, supporting both office and site based teams. The successful candidate will be a good team player with strong organisational and communication skills, have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.

Key Responsibilities:

• Assist in the general tenancy management of properties under the direction of the Portfolio Manager(s)
• Deal with enquiries from tenants, contractors, utility providers, local authorities, etc
• Following the tenancy journey from start to move in, including arranged holding deposits, referencing of applicants, issuing AST's and sending initial demands to the applicant
• Providing professional advice on both tenancies and end of tenancy procedures
• Drafting and serving legal end of tenancy notices
• Spotting wider business opportunities for us to help our clients and Tenants with our other services
• Working with the onsite teams to understand the local markets
• Updating utility providers and local authorities of tenancy changes
• Liaise with the property accounts team over any property queries where necessary
• As a member of the team, liaise with all management, technical and administration staff
• Undertake specific projects as requested by line manager

Skills, Knowledge and Experience:

• Previous property experience in an administrative or accounts capacity
• Good organisational skills
• Good verbal and written communication skills with a positive attitude and attention to detail
• Excellent time management
• Ability to multitask and to work accurately and effectively under pressure
• Must understand the principles and practice of client care
• Ability to work in a team and understand team dynamics
• Must be computer literate in Microsoft Office with a high level of competence on Excel

Working Pattern:

Monday - Friday. Hybrid working.