Day Concierge, Luxury Residential - Shoreditch

The Day Concierge will focus on the day-to-day of the residents and guests , delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post and bookings.

Working alongside the Building Team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.

Salary - £30k

Hours - 4 on 4 off 7am until 7pm

Location - EC2A

The Candidate Duties

• Excellent quality customer service for the development, its residents, and guests.
• Motivate colleagues to strive for and achieve success for the company.
• Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
• Work closely with the Front of House Manager with the implementation of SOP manuals, policies, and procedures.
• Develop strong relationships with residents.
• Conduct regular site inspections and security patrols of the site and report any issues that arise.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity.

Requirements

• Minimum 3 years hospitality experience as a concierge within London super-prime, residential schemes.
• Must have excellent communication skills and customer service skills.
• Must be service driven, understand the importance of going the 'extra mile'.
• Good knowledge of Central London and surrounding local area.
• High standard of written and spoken English, additional language skills beneficial.
• Must be assertive, show initiative and have a very keen eye for detail.
• Ability to work independently as well as to build and develop positive working relationships with residents and the team.