Communal Cleaner - Residential

PMR are seeking an experienced communal cleaner to work with our client on site at their large Build to Rent residential development in Milton Keynes
Working pattern is time 5/7 days between 8am-6pm

The Communal Cleaner is fundamental in creating a superb first and lasting impression of our community for all residents and visitors.

Every day is different. You'll be responsible for ensuring that the communal areas, apartments and exterior parameters of the community are cleaned, well maintained and presented to the highest standards at all times. You will be passionate about what you do and have a great eye for detail, ensuring every resident and visitors' expectations are exceeded.

The person should be able to meet standards regarding the appearance of the exterior physical features of the community by performing tasks to maintain the grounds, amenities and overall curb appeal of the community.

Responsibilities:

• Responsible for cleaning duties of the communal areas, staff areas, exterior parameters of the surrounding building and car park space.
• Required to assist with apartment, upholstery cleaning, and end of tenancy cleaning in line with business needs.
• Required to support with weekly serviced apartment cleaning and servicing including linen change, light cleaning and towels change.
• Responsible for upkeep of linen and cleaning stock.
• Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat at all times.
• Removes trash and remaining items from vacant apartment homes prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas.
• Completes assigned minor and routine service requests as requested by Facilities Manager, and assists the make-ready specialist in the turn process.
• Complete daily, regular, tasks while planning in larger works.
• Cover reception desk, if required, answering the phone and taking messages.
• Changes all locks in accordance with the community's policy and ensure gates to all pool areas are working according to codes and safety standards.
• Distributes notices and communications to residents.
• Informs appropriate supervisors of any observed hazard or potentially dangerous situation for residents, Associates, guests and others.
• Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
• Complies with Company's safety and risk-management policies by attending and participating in the community's routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriate individual.
• Practices proper safety techniques in accordance with LMC, community and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, Associates/guest/resident injuries or accidents, or other safety issues to appropriate individual.
• Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

Experience:

• Read, understand, and comply with product labels, safety, policy, and procedure manuals.
• Must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools; use moved aids, mechanical equipment, and measuring devices.
• Demonstrated ability to solve problems in a variety of practical solutions and follow standardized procedures.
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts.

• Excellent written and spoken English.
• IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)

Personal specification:

• Efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature
• Build positive and productive working relationships with colleagues and subordinates
• To follow company policies and procedures
• Excellent communications skills, demonstrating the ability to liaise effectively & efficiently with people from diverse cultures, backgrounds and work levels

Health & Safety, Security:

• Understand your role and responsibilities in terms of Health & Safety Policy
• To be fully aware of and adhere to the health and safety regulations concerning your employment and promote a safe environment for yourself, your colleagues and our guests
• To be aware of the departmental risk assessments and their importance in accident/incident prevention. To discuss with managers any reviews, especially after an accident has occurred
• To fully understand and be able to implement the crisis recovery plan for all incidents and accidents
• Ensuring the safety and welfare of yourself, your colleagues and our guests at all times
• To comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws