Residential Day Duty Manager - High End Apartments

Our client is currently seeking a Day Duty Manager at a luxury residential building near Barnet in NW9

Shift Pattern:

4on 4off

Hours:

07:00am - 19:00pm

Salary:

£30,000 per annum

Key Responsibilites:

• To support Development Manager with operational aspects of the development
• Line management responsibilities for the concierge & CSS team
• To deliver exceptional customer service and help to promote a service orientated culture amongst the staff and contracted service providers linked to continuous improvement
• To ensure the development is maintained to the standard commensurate with the managing agents portfolio status and value
• To support the development of activities, to enhance the lifestyle of residents based around the communal facilities
• Line management responsibilities for the Concierge and Security team
• Assisting with the recruitment, training and development of employees
• Ensuring all relevant site inspection and health and safety paperwork is completed
• Ensuring a high standards of customer service is delivered to all residents

Skills of the Duty Manager:

• Ensure all functions (i.e. concierge, health club, resident's facilities etc.) within the development are operating efficiently and effectively. Conduct frequent checks of the relevant areas
• Make recommendations with regard best practice in respect of site operations to the Development Manager
• Take responsibility when necessary for any onsite systems in place. Ensure the in-house team have received the appropriate training and ensure the key control and other policies are adhered to.

Skills of the Duty Manager:

• Previous experience of managing a team in a fast paced environment
• Excellent Customer Service skills
• IT skills
• Self-motivated
• Able to work to KPIs, SOPs and deadlines
• Ability to communicate effectively with residents, visitors and contractors
• Ability to deal sympathetically and firmly with complaints or problems and report or resolve them