Assistant Community Manager - Leeds

PMR are seeking an experienced Assistant Community Manager to provide onsite lettings and property management services to an exciting build to rent residential developments in Leeds. The Assistant Community Manager will ensure a high level of customer service is provided to residents at all times as well as engaging with residents to create a sense of community within the development.

Key Responsibilities:

• Primary responsibility for delivering exceptional customer service to our residents and visitors.
• Overseeing and organising the daily operations of the onsite team, ensuring market leading excellence across, Customer Service and Leasing Targets.
• Be the leader in delivering consistent excellent service that leads to resident renewals.
• Your objective will be to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals and referrals.
• You will need to be fully committed to support the Community Manager in all aspects of the role including supervising leasing performance, occupancy, team members, reporting, problem solving, resident satisfaction, strategizing and delivering resident events, etc.
• Coordinating and overseeing the planning and implementation of, various community recreational and social activities. Ensuring they are actively promoted and advertised to our residents.
• You will be responsible for the development, engagement and motivation of the team, and lead the team to success in achieving its goals.
• Your role will include all aspects of recruiting, on-boarding, training and inspiring a team of Community Hosts and Leasing Professionals. You will also be responsible for the day-to-day management of the team, including training, motivating and developing them.
• Stays informed about current market and competitor conditions that may impact the community's occupancy and sales results. Develop and implement short- and long-term marketing plans and goals to sustain occupancy, and follows the community's established policies related to concessions, specials, and other programs to boost occupancy and resident satisfaction.
• Support the Marketing Team with overall marketing/leasing efforts and offers input and suggestions in regards to promotions, advertisements, and pricing.
• Use the on-site community management software application to track apartments' availability, record traffic and leasing activities, manage resident and future resident's data, and capture critical information about existing and future residents, including pricing.
• Ensures that the community meets company standards by daily inspecting the marketing corridor and leasing tour. Communicating maintenance and upkeep needs to the maintenance team.
• Follows-up with future guests and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalise decisions to lease and/or renew
• Executes activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriate individual.
• Follows established policies and procedures by monitoring and ensuring compliance with health & safety regulations, ensuring the team are fully trained and updated.

Skills, Knowledge & Experience:

• Have experience within BTR, property sector, hospitality, leisure industries or similar at a management level.
• Be a natural leader, motivating and coaching your team to succeed.
• Have a passion for customer service and ensuring excellence.
• Be proficient in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
• Have excellent written and spoken English.
• Be proficient in IT skills including MS Word, Excel & Outlook
• Have a Collaborative working style and strong leadership qualities to ensure that people follow your lead.
• A bright, clear and calm communication style.
• An organised and methodical approach to tasks.
• Able to work under pressure and meet tight deadlines