Resident Host - Tottenham

PMR are seeking an experienced day Resident Host to be a brand ambassador for a leading Build to Rent provider, ensuring that residents and stakeholders receive excellent service, and that the building is secure, safe and well maintained.

Responsibilities:

• Provide a daily point of contact for tenants for general enquiries, reactive maintenance throughout building and amenity spaces and provide updates on progress.
• Assist Manager with viewings and tenant inductions/check ins.
• Maintain and update resident host logbook/handover, noting all activity on shift.
• Receive and sign for all parcels on behalf of residents when required and ensure parcel lockers are utilised efficiently.
• Control access to the building and maintain security of the building and its customers.
• Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police.
• Lone worker device in possession throughout shift, also.
• Undertake regular patrols of all communal areas including external grounds, onsite amenities and allocated car parking spaces and report any issues/defects to Management.
• Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other mechanical or electrical safety system as requested by Management, and maintain testing records.
• Ensure smooth running and operation of amenity spaces, including reporting maintenance and servicing matters with relevant parties.
• To ensure the proper control of consumables stock and equipment held on site through inventory records and inform Management of any stock replenishment.
• Update residents on communal area works via notices/email/display screen on communal notice boards/display screens.
• Assist with building induction for new customers including location and use of bin stores, mailboxes, allocated car parking where appropriate and shared amenity spaces.
• Respond to all customer queries and provide a high-level customer service to customers. Maintain a courteous and helpful manner when liaising with all customers.
• Oversee all contractors and other service providers whilst on site, ensure safe working methods are used, check if works are completed and update Management accordingly.
• Report and pursue prompt attendance of lift engineer during lift breakdown and, where possible to do so, arrange release of trapped customers in lift using lift release key.
• To undertake any other duties as are reasonably requested from time to time.

Working Pattern:

4 days on 4 days off (12 hour shifts)