Assistant Manager - Oxford

PMR are seeking an experienced Assistant Manager to assist with the day-to-day running of a student accommodation development. The Assistant Manager will be given site responsibility for certain aspects of managing the development.

Key Responsibilities:

• Office administration
• Assist the Accommodation Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
• Producing rotas for the various other teams including security and housekeeping
• Develop and update office documents as necessary
• Manage staff holidays and sickness logs
• Update and complete financial records such as petty cash, expenses, and bank reconciliations
• Follow the credit control procedure for students in rent arrears
• Customer Care and Pastoral Support
• Provide front desk, telephone and written support to customers and stakeholders in line with company policy
• Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life
• Organising social events with student input
• Monitor and update all social media streams regularly
• Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change
• Business Development
• Arranging and performing sales viewings for prospective customers
• Promoting the business at University open days
• Utilising online materials and social media to promote the company brand
• Developing and implementing new marketing strategies
• Facilities Management Support
• Log and inform facilities team of maintenance issues
• Liaise with contractors for maintenance issues unable to be dealt with in house
• Advising students or works to be carried out and access to rooms being required
• Ensuring servicing and maintenance records are kept up to date
• Other Duties
• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of student flats
• Assist with summer deep clean and maintenance works programme of works

Skills, Knowledge & Experience:

• PBSA or University Accommodation Sector Experience, BTR, Hospitality, Customer service
• Understanding of HMO legislation
• Complaints Handling
• ANUK Codes of Conduct
• Experience/knowledge of: staff appraisal, staff supervision & team management
• Competent user of Microsoft Office, purchasing systems and knowledge of Accommodation Sector booking systems.
• Sales and Allocations experience
• Customer Care and Pastoral Support
• Knowledge of statutory and regulatory compliance
• Knowledge of Health & Safety legislation
• Ability to confidently deal with customer complaints in a professional manner.
• Personally motivated with initiative, flexibility, and innovation to continually develop skills
• Ability to work autonomously and as part of a team
• Ability to plan effectively and problem solve
• Reliable, confident, assertive, diplomatic