Client Services Advisor

We are working exclusively with a Freeholder who is seeking two adminstrators for their team following internal promotions. The opportunity to work within a close-knit team of circa 35 managing one of the largest portfolios of residential leasehold properties in the country. They have a unique culture which supports employee happiness through benefits, working environment and outstanding team ethic

The Role

• Banking cheques/verifying batches
• BACS payments
• Dealing with all genres of calls in regards the ground rent  Dealing with ground rent complaints via letter/email
• Direct debit process - set up/cancellations/queries/collection  Liaising with solicitors dealing with a sale of a property
• Liaising with solicitors with leaseholder disputes
• Taking payments over the phone and via the HSBC Global Iris system
• Liaising with mortgage companies re breaches of leases
• Arranging payment plans with leaseholders.
• Referral files to solicitors for further arrears recovery.
• Preparing ground rent conveyancing packs
• Fees letters & emails
• Solicitors fees letter disputes
• Any other work as assigned by the manager

The person

• Proven administration experience
• Strong customer service skills
• Excellent organisational skills
• Ability to prioritise own workload
• Work to deadlines
• Proficient in MS Office
• Strong written communication skill
• Good attention to detail
• Excellent telephone manner
• Work upon your own initiative
• Be able to work independently and as part of a team
• Pro-active

The package

£24,000 pa + bonus, onsite parking, company events and away day, paid Christmas close down + 23 days holiday.