Senior Resident Services Manager - East London

PMR are seeking an experienced Senior Resident Services Manager to provide onsite lettings and property management services to two exciting build to rent residential developments in East London while managing the on-site teams. As well as, ensuring a high level of customer service is provided to residents at all times and engaging with residents to create a sense of community within the developments.

Key Responsibilities

• Making sure all the health and safety compliance are up to date
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
• Carrying out daily inspections of communal areas and corridors
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Creating a community feel through communication, events and innovations
• Work alongside the RSM to ensure H&S statutory requirements are meet across the development
• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• Responding to rental enquiries, booking in, conducting viewings, and agreeing offers when needed
• Liaising with appointed letting agent(s) during initial let up period when needed
• Completing all applicant vetting in line with company procedures
• Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers when needed
• Processing offers and completing all tenancy documentation when needed
• Provide first class customer service to residents
• Ensuring up to date resident communication via various channels including social media

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Previous experience in a similar role
• Experience in build to rent would be advantageous
• Previous lettings experience would be advantageous
• Positive, can-do attitude
• Organised and detail oriented
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Excellent written and spoken etiquette
• IT literate and social media savvy