Day Duty Manager - Mayfair, London W1J

Our client is a brand new, luxury residence in the heart of Mayfair, looking for a Day Duty Manager to work 4 on, 4 off; 7am - 7pm.

The Role:

The Day Duty Manager will provide senior presence on site, focusing on the day-to-day management of the operational team of the development ensuring delivery of their duties to an exceptional standard. They will oversee the delivery of key service elements: concierge services, amenity operations, security, and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, coordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty.

The Candidate:

* Lead by example to set standards of quality customer service for the development, its residents, and guests.
* Motivate colleagues to strive for and achieve success for the company.
* Develop team members, fostering an environment of learning, continuous improvement, and maximisation of performance to deliver a one team ethos.
* Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
* Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.

Requirements:

* Minimum 5 years hospitality experience in supervisory/management capacity within London superprime, residential amenity-rich schemes.
* Experience of a super-prime building launch preferred.
* Must have strong organisational skills, excellent communication, and customer service skills.
* Service driven, understand the importance of going the 'extra mile'.
* Experience serving UHNWIs.