General Manager, Luxury Residential - Mobilisation Project

My client is looking for a General Manager to open up a new residential development in the West End, opening 2023.

Role: General Manager

Location: West End, London

Hours: 45 hours weekly, flexible (8:30am start preferred)

Salary: circa £70,000 pa

Reports to: Property Manager

To provide support and leadership to 2 site teams and stakeholders to ensure services are achieving maximum efficiency and satisfaction to residents, the client and staff on site.

Mobilisation will commence for the first block in Q2 of 2023 and then Q4 of 2024 for the second, the General Manager is expected to assist in this process, with an ideal start date of June 2023.

Mobilisation:

• Attend all mobilisation meetings prior to completion
• Assist in recruitment, training and setting expectations for the new team, liaising through out with current management
• Setting up Health & Safety procedures and inspections for site, communal spaces and resident services including portals and communication channels.
• Assist placing tenders, contracts, service delivery providers
• Liaise with the client throughout the moving process, ensuring all information has been delivered effectively to residents and other areas.

Staff Management:

• Define role expectations for Concierge & Estate team including service procedures and training
• Review resident needs and feedback for staff, carrying out annual performance reviews
• Identify new ways with the team to ensure staff are providing the best service possible to residents
• Staff rotas and holiday management
• Manage on site contractors and ensure quality of service
• Ensure all service KPI's are being met and reviewed regularly

Health & Safety:

• Ensure all administrative procedures are followed in line with client and company expectations
• Regular reviews of operational information
• Maintain Health & Safety standards and procedures as requried legally
• Ensure all compliance and maintenance are appropriately logged and completed as per legislation
• Keep all site staff training and site testing up to date and refreshed as needed

Financial:

• Manage service charge budgets in the most efficient and effective manner
• Attending weekly/monthly/annual meetings to review this with the accountant
• Obtain quotes for suppliers and tenders needed on site
• Compile reports to client as required

Candidate Expectations:

The client are looking for an experienced candidate who has dealt with similar mobilisation or recruitment processes, not necessarily within the residential industry - though property management knowledge is potentially beneficial.

The candidate will have a passion and drive to take on this new project, greeting all aspects with enthusiasm to achieve great service to the residents as they are welcomed to this excellent residence

Candidates will be willing to be flexible with their time as needed, where large events or issues may arise

Customer Service will be the absolute priority working with such high end clientele; professionalism and great character will be major consideration factors to ensure that expectations of residents and the client are met.

*Please note that only successful candidates will be contacted, please allow 2 weeks for us to get back to you and if you have not heard back from us within this time frame you have likey been unsuccessful