Customer Service Associate - Horsham
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Part Time |
| Location | Horsham, West Sussex |
| Area | East & West Sussex, England |
| Sector | Build to Rent |
| Salary | £25000 - £25750 per annum + Discretionary Bonus |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | PMR3745_1674246019 |
| Job Views | 354 |
- Description
PMR are seeking a part time Customer Service Associate to provide support to the Resident Services team in the delivery of a high quality service for the benefit of clients and tenants in a Build to Rent development in Horsham. The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.
Key Responsibilities
- Prioritise customer service, ensuring residents have the best possible experience, and become our ambassadors
- Complete administrative tasks such as maintenance requests, filing, tenancy management and monitoring the email inbox
- Support resident events and activities
- Assist in the management of resident tenancies, including, move-in and move-out processes, and anything in between
- Responding to resident queries and concerns where required
- Meet and greet with new tenants; providing keys, new tenancy information and apartment orientation tours
- Assisting the Leasing Manager with initial enquiries, booking in viewings and undertaking viewings
- Carrying out regular inspections of communal areas
- Organising access for contractors to complete maintenance works within both apartments and communal area's
- Handling of social media accounts; responding to comments and posting
- Assist Managers in processing paperwork for new offers and tenancy renewals
- Completing relevant tenancy checks as required such as right to rent etc
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
20 Hours per week with availability on Saturdays.
