Junior Property Manager - Canary Wharf

PMR are seeking a personable, professional and enthusiastic Junior Property Manager to join a well established provider of Build to Rent homes in Canary Wharf!

Role overview

This position is to oversee, manage and take ownership of reactive maintenance through the helpdesk, escalating issues and following the Property Manager's advice as appropriate.

Working on-site from Monday to Friday, 9am - 6pm.

Minimum 1 year experience within property is essential.

Duties

• Ensuring all helpdesk tickets are responded to within SOP timeframes.
• Assisting the Property Manager in controlling costs for turnaround of apartments, ensuring costs are being appropriately recovered from tenants' deposits, and competitive quotes are being obtained for any repairs or replacements.
• Managing the priority of reactive maintenance ensuring tasks are assigned to engineers in the appropriate time frame / SLAs.
• Effectively managing the diaries and job allocation for engineers.
• Assisting the Property Manager in the full check-in/out process (check out inspections, keys returned, meter readings taken on check out day)
• Ensuring Internal Property Management systems are being used correctly and are kept up to date.
• Assisting the Property Manager in monitoring apartment voids (including flushing for long term vacancies, ensuring minimal energy usage, e.g. lights off, heating and cooling off/appropriately set.
• Assisting the Property Manager in obtaining competitive quotes from approved contractors for repairs, if external contractors are required.
• Keeping up to date with changes in legislation and raising or suggesting improvements/changes to ensure these are met.
• Assisting the Property Manager in conducting a review of check out reports and generate an appropriate list of dilapidations to present to the tenant within the timeframes set In the SOPs. Once agreed by all parties, arrange for the deposit release form to be sent to accounts for transfer.
• Ensuring all tasks follow SOPs processes.
• Assisting the Property Manager and Building Manager to ensure any planned maintenance tasks are scheduled and carried out according to Statutory Compliance responsibilities.
• Organise renewal of safety certification and remedial works during the tenancy as required.
• Prepare mid-term reports for the business and feedback to the tenant if a breach has been noted.
• Assisting the Property Manager in end of tenancy matters.
• Providing support and cover to the Property Managers during busy periods or absences.
• Providing support to Building Manager where necessary.
• Assisting in the negotiation and collection of rent arrears.
• To promote and implement sustainability initiatives as directed by Canary Wharf Group.
• To carry out other reasonable duties as instructed and directed as required.
  

Skills

• Minimum of 1 year's experience of working within property is essential.
• A good overall education to 'A' Level / NVQ Level 3 or 4 standard or equivalent (to include English and Maths), together with strong IT skills.
• An understanding of the principal aspects of legislation relating to the management of Residential Property Law is essential, together with a knowledge of Section 21 and Section 8 requirements.
• Working knowledge of Health and Safety requirements and legislation.
• Excellent communication skills coupled with a superior level of customer service with the ability to remain calm and professional at all times.
• Willingness to undertake further training as required.
• Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.
• A good team player with the ability to form positive relationships with and between residents, staff, contractors, representatives of outside agencies and other employees.
• Willingness to be adaptable and to accept the evolution of the role as the estate develops.