Concierge - Luxury Residential Building

Our client is looking for experienced day AND night concierge's for a luxury residential building in South East London.

The shift pattern will be 4 nights on and 4 nights off with working hours 19:00pm -07:00am or 07:00am - 19:00pm

Duties:

• To provide a warm, courteous and prompt welcome on arrival for all visitors to the building.
• To develop relationships and rapport between yourself and residents and managing agents.
• To anticipate any resident needs, follow up and ensure that the resident expectations are met and where possible exceed.
• Oversee the services provided including laundry service, chauffeur or other car service, private jet, theatre tickets, reservations, on site bookings.
• A personalised and bespoke service should be offered for each individual resident and overtime an understanding of their various preferences and needs should be recorded and shared amongst the concierge team.
• Attention to detail on all aspects of the job whether this relates to resident service or the maintenance and management of the building to the required immaculate level.
• To ensure that accurate log is maintained for any visitors, deliveries and are announced and escorted to the apartments.
• Be reliable, flexible, honest and a strong advocate for Office Concierge and the clients.

Requirements:

• Experience in Residenital or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.