Night Duty Manager

Our client manages a high end residential development based in South West London. They are currently seeking a Night Duty Manager to be responsible for the day-to-day operations, Health & Safety and line management of the Front of House areas.

Main duties:

• Leading by example to set visual standards and quality customer service for the development.
• To be the first point of contact for residents and guests to the development.
• To ensure all enquiries are dealt with promptly to a superior level of customer service.
• Motivate employees to strive for and achieve success for the development and company.
• Coach, train and develop employees by fostering a can-do attitude to encourage continuous improvement.
• Ensure the FOH teams are fully engaged to take accountability for all tasks given and to see them through to the end.
• To take accountability and action the operational site inspections.
• To be self-motivating and to strive for and achieve success for the development and company.
• To foster a can-do attitude to encourage continuous improvement
• To generate new and exciting ideas to benefit the team.
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.
• Line management of the Front of House areas.
• Decision-making and problem-solving will be required, given the circumstances of the roles.
• To be a main point of contact, to resolve all residents and visitor's queries and complaints.
• Accountable for all Estate communication via on line systems and for these to be communicated and trained to all line reports and to be kept up to date.
• Responsible for accurate handovers.
• To assist in the required onsite duties and provide excellent concierge services as prescribed by the development.
• To be responsible for the required Health and Safety and Security inspections and activities to assist in keeping the development and workplace a safe environment for all.
• To maintain tight security procedures at all times.
• To be responsible for accepting estate items and deliveries and arrange for safe storage.
• To attend meetings and training as required which will often be outside of working hours

Person Specification

• IOSH qualified (desirable)
• Knowledge of key aspects of management practice including principles of effective supervision, performance management, appraisal and employment legislation.
• Professional and patient manner with the ability to remain calm.
• Experience of working in a high-end customer service establishment and well presented.
• Excellent written and verbal communication skills.
• Willingness to undertake further training as required.
• Communicating and Presenting: To be able to demonstrate quality verbal and written communication to effectively liaise with internal and external stakeholders and handle queries and issues promptly and professionally, demonstrating genuine care and concern.
• Relationship Building: The ability to build effective working relationships with colleagues and external parties at all levels to achieve a positive environment.
• Customer Focus: The ability to show sensitivity in dealing with delicate and confidential issues, putting high importance on the needs of all customers.
• Continuous Improvement: The ability to identify new ideas and areas of improvements that can contribute to the business in a positive way or improve personal performance.
• Timeliness: The ability to manage your own time, carrying out multiple tasks effectively and working autonomously where required.
• Planning and Organising: To be flexible, responding quickly and positively and by showing cooperation and support to colleagues in the pursuit of estate / company goals.
• Achievement Focus: To drive self and others to work towards excellence, setting new goals and pushing for high standards.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

Please note if you have not heard from us within 2 weeks, your application was unsuccesful.