Residential Day Concierge - High End Apartments

Our client is currently seeking a day concierge at a luxury residential site near Barnet. Please see details below:

Shift Pattern:

4on 4off

Hours:

7am - 7pm - Day shift

Salary:

£25,000 per annum

Details:

• Taking meter readings as per requested by residents
• Assisting residents to top up their electrical meters (don't hand keys to residents)
• Being the first point of contact for residents, contractors and emergency services
• Answering phone calls and emails in a professional manner
• Selling annual parking permits once approved by the Management Team
• Selling pedestrian and vehicle fobs once approval given by the management team
• Contractor Permits to Works as issued by the FM coordinator to be signed
• Signing out and in keys and fobs via the excel tracker
• Key audit to take place by the day shift and night shift prior to handover daily
• Assisting all residents, emergency service and contractors passing relevant details to the management team
• Maintaining a pleasant and presentable workplace including the meeting room and the back office
• Taking meeting room bookings as directed by management team
• Organising the meeting room as per requested for the booking
• Complete the weekly auto dialer lift checks and passing information onto management team (FM)
• Monitor and send CSS to investigate fire alarm activation via the repeater panel in the back office
• Maintain an accurate DOR (Daily Occurrence Record) and send to the management team by 6am
• Taking bookings for the MUGA and update the outlook calendar
• Be proficient in using the CCTV and making recordings (Duty Manager to train)
• Registering new residents and issuing residents paperwork
• Ensure the occupancy spreadsheet is updated - checking details on the spreadsheet when residents visit / call. Report any discrepancies to the management team / duty manager
• Assist the duty manager and CSS with complaints as they arise
• Maintain the incident tracker / infringement track / maintenance tracker. (Duty Manager to train)
• Ensure any paperwork for parking ie V5 insurance documents are correct for every vehicle change or swop

Duties could include:

• Calling out lift engineers when a fault is reported
• Hand deliver letters to residents and or apartments as directed
• Place signage in blocks in a neat and tidy way using the process on site. (Duty manager to train)
• Visitors car parking booklets to be maintained and added to the banking forms

Please allow 2 weeks to be shortlisted, if this time frame has passed , then it's likely you've been unsuccessful.