Residential Community Support Staff - Luxury Building

Our client is currently seeking Community Support Staff to join their team at a site near Barnet. Please see details below:

Shift Pattern:

4on 4off

Hours:

11am -11pm - Day shift

Salary:

£24,000 per annum

Details:

The Community Support Staff department is responsible for undertaking CSS duties as listed below and patrolling the development to ensure the site is a safe and pleasant and clean place for all residents to enjoy.

This role provides support to the residents, Concierge and the management team ensuring the smooth operation of the site in accordance with company procedures and industry best practice. Training will be given.

• Patrol inspections for buildings, commercial business, car parks and external routes as per prescribed routes and frequency as per your schedule from the Duty Manager / Night Supervisor. An app is to be used to record all patrols and down loaded to the appropriate drive file. Findings must be emailed to your duty manager / development manager and or admin team

• Completing the patrol inspection reports and providing to office coordinator for review - any urgent issues to be raised immediately to the Estate coordinator / Duty Manager / Night Supervisor

• Responding to noise complaints

• Investigating short let properties online

• Patrolling the development and picking up litter to keep the site clean and tidy.

• Issuing letters to offending apartments reference washing on balcony, door mats in communal parts, etc

• Updating lease contraventions spreadsheet with supporting evidence and documentation

• Answering phone calls and emails in a professional manner

• Weekly inspection of The Spa

• Assisting Concierge when necessary

• Removing dogs from podiums / playgrounds / parks

• Stopping ball games in podiums / playgrounds / parks

• Carrying out parking usage / availability as per Duty Managers / Night Supervisor request

• Putting up and removing notices / letters within communal areas

• Posting of letters / notices / updates / fines / newsletters etc.

• Monitoring of learner drivers / dealing with unauthorised learner drivers on development

• Placing and removing traffic bollards / cones as per Duty Managers / Night Supervisor instruction

• To inspect stains and damages of communal areas when reported and send photos and description via the app to the duty manager / head of operational support

• During the silent hours changing bin bags in common areas and picking up litter.

• Monitoring and reporting of non-permitted vehicles within the undercroft car parks and labeling with illegally parked stickers.

• Resetting of emergency door / gate release buttons

• Investigating fire alarms and resetting if appropriate

• Monitoring and reporting of commercial bin usage / misuse

• Attending events eg: Concert in the park and providing support where required

• Aiding and supporting emergency services if called to the development or as directed by Duty Manager / Night Supervisor

• Any other ad hoc duties or reasonable management requests

• Carry out a full and complete investigation of adverse events / criminal issues including CCTV clips and footage to support investigation. This includes witness statements
  
  
• CCTV operations and investigations.
  
  

Please allow 2 weeks to be shortlisted, if this time frame has passed , then it's likely you've been unsuccessful.