Estate Manager

Our client is seeking an experienced Estate Manager to manage the day to day operations at a luxury, residential development based in South East London.

Main duties:

• The development and delivery of an exceptional customer focused service to Developer, Leaseholder and Tenant alike.
• Defining and maintaining service levels by understanding Client expectations and ensuring that services are organised to meet those expectations.
• Taking responsibility for the Health, Safety and Compliance Standards at site level, and to act as the Authorised Person for the site.
• Management and development of staff in the site based Team, ensuring that they are recruited, motivated and trained to achieve the necessary levels of skills and experience and that they operate to the appropriate service standards and procedures.
• Ensuring that appropriate systems and procedures are put in place and properly monitored and managed for ensuring that all assets are fully compliant in terms of the Building Services and other Statutory Testing
• Monitoring performance and taking appropriate action to ensure continuous improvement.
• Dealing efficiently and effectively with all Developer, Leaseholder and Tenant enquiries concerning all aspects of the management of the development, and in particular the management and administration of the Service Charge for the development.
• The management and administration of the Service Charge Budget for the development.
• The management of the Service Charge Accounts for the development.
• The management of the long term planned preventative maintenance plan.
• Ensuring the estate is visually inspected on a daily basis.
• Ensuring the whole estate is visually inspected on a monthly basis and reporting on a weekly basis utilizing ANT software.
• The management of all Purchase Orders and Invoices utilizing the software.
• Working with the relevant Head Office teams to fully and effectively manage the Arrears Process.
• Working closely with the Regional Director and other Managers to ensure consistency of practice and standards.

Person specification:

• Customer Focus.
• Leadership.
• Excellent Verbal & Written Communications.
• Ability to work under pressure and balance often conflicting priorities.
• Assertiveness and ability to Influence.
• Problem Solving.
• Ability to manage Conflict.
• Commercially aware with strong profit orientation.
• Ability to understand strategic business requirements.
• Excellent working knowledge of Statutory and other relevant standards.
• Pro-active management style.
• Planning/ organisational skills.
• IT literate.
• Ability to make decisions.
• Report writing skills.
• Strong hands-on leadership qualities and one who leads by example - prepared to work at levels lower than the job position when necessary.
• Excellent man management skills and a demonstrable commitment to equal opportunities.
• Acute business skills in areas of finance, computers, planning, and organization.
• Languages.