Resident Services Assistant - East London

PMR are seeking an enthusiastic Resident Services Assistant to provide exceptional customer service across existing build to rent residential developments in East London.

As the main point of contact with the residents, the successful postholder will be required to be polite, highly motivated and professional at all times.

Responsibilities:

• Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
• Conducting customers viewings and tours where required, as well as check in processes
• Undertaking pre-let inspections and scheduled inspections of communal areas
• Managing defects, repairs and warrantee issues through to completion
• Logging receipt and collection of customer parcels
• Key management
• Building security and resident administration in line with GDPR
• Administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports

Requirements:

• At least 2 years in a customer-facing role
• A working knowledge of the Build to Rent sector
• Continually strives to improve knowledge, skills and abilities to produce the best results
• Helpful, friendly personality with effective communication skills
• Behave in a professional, courteous and helpful manner towards colleagues and residents at all times
• Adopt a teamwork approach
• A flexible approach to work
• A professional phone, email and personal communication manner with a desire to deliver exceptional customer service
• Competent in Microsoft Word, Excel and Outlook
• Strong proven record of providing excellent customer service in a customer facing role
• Previous experience in residential property management sector is desirable