Residential Day Concierge - High End Apartments

Our client is currently seeking an experienced day concierge to join the team at a luxury development near Aldgate

The shift pattern will be 4 days on and 4 days off with working hours 7am - 7pm

Main duties:

• Deliver excellent customer service to all residents.
• Dealing with parcels.
• Greet all residents in a professional and courteous manner.
• Proactively anticipate resident's needs.
• Verify all visitors, suppliers and contractors.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Ensure the communal areas are always kept clean, tidy and presentable.
• Report any incidents, problems or complaints to the appropriate manager in a timely manner.
• Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.

• Requirements:

• Experience in Residenital or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.