Night Duty Manager - St James' Park, London SW1H

Night Duty Manager
Line Manager - Residential Director

Hours: 4 on, 4 off; 7pm -7am

About the Development:
A brand new prime, mixed-use development located in Westminster, London. The Scheme comprises 250+ residential units, retail, offices and public realm. There are considerable amenities on offer to the private residents including: pools, Steam & sauna, Gym, private training studios, private treatment suites, games room, screening room and meeting rooms.

The Role:
* The Night Duty Manager will focus on the day-to-day management of the operational team ensuring delivery of their duties to an exceptional standard.
* They will oversee the delivery of key service elements: concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered.
* They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling.
* They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.
* Alongside the Residential Director and Front of House concierge team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach.

The Candidate
* Lead by example to set standards of quality customer service for the development, its residents, and guests.
* Motivate colleagues to strive for and achieve success for the company.
* Develop team members, fostering an environment of learning, continuous improvement, and maximisation of performance.
* Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
* Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.