Customer Relationship Manager (Leasing Associate)

Our client is an award-winning, hospitality-led, boutique Build to Rent consultancy and management platform. We are a data-driven brand with a strong focus on customer experience, community and delivering exceptional asset performance. Our mission is to be recognized as the company that manages the most sought-after residential rental accommodation. To create buildings of lasting value through thoughtful design and exemplary stewardship, whilst supporting them with an ethos of hospitality. In doing so we meet the needs and desires of our residents and consolidate our reputation as trusted custodians. our client currently manage over 1000 units across 6 sites in the UK. We have a significant pipeline of exciting new developments coming on board over the next few years and we are looking for individuals who can be part of our journey and success story. We champion innovative thinking and collaboration, and we are truly passionate about what we do. We are looking for individuals who care about delivering exceptional service, can grow with the business, and are able take a role and make it their own.

To be responsible for letting void properties and delivering an excellent service to all our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimise loss of rental income. To be responsible for to ensuring estates services and void work are managed to high standards, working with external Managing agents where necessary, ordering and managing repairs, attending viewings, and dealing with any tenancy issues and breaches as and when they arise.

* Property Management experience within a customer-focused environment

* Required authority, skill, and support to creatively address customer needs across the portfolio

* Actively embrace and work within the Company Values

* Able to show an understanding of and commitment to good customer care

* Able to show an understanding of and commitment to property services and managing landlord and customer relationships

* Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents * Strong attention to detail

* Ability to work in a varied and demanding role with appropriate supervision.

* Ability to work to strict deadlines and be organised and efficient

* Demonstrable experience and ability to use ICT packages i.e., Microsoft Word and Excel.

* Self-motivated, with high energy and enthusiasm

* Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions

* Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity

* Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly Desirable

* MIRPM or MARLA or equivalent qualified

* Experience within BTR industry

* Knowledge and experience of using FixFlo and Hubspot