Senior Property Assistant

An opportunity to join a forward-thinking, customer-focused managing agent providing professional property management services nationwide. This business as a track record of developing careers in property for their team and are looking for an experience Senior Property Assistant due to growth.

Role Type: Full time, permanent

Location: Fully office based role in Jewellery Quarter, Birmingham

Hours: 37.5 hours per week, 9.00am-5.30pm, Monday-Friday

Benefits

• Competitive salary
• Discretionary bonuses
• 25 days annual leave + Bank Holidays
• 1 paid CSR day per year
• Company pension
• Health benefits scheme including 24/7 access to telephone GP service
• Access to & financial support for qualifications & training for career development (IRPM etc)
• Employee referral scheme
• Annual staff conference
• Modern office spaces in Birmingham & London
• Regular staff social events

This role is for a dynamic, self-motivated, customer service professional to support a portfolio of residential developments located throughout England and Wales. Working as part of the Customer Service team and alongside Property Managers, you will assist in the delivery of high-quality management services to properties within the portfolio, ensuring professional management and excellent customer service is delivered to both clients and customers. We are looking for an individual with outstanding customer service skills and the willingness and enthusiasm to provide the very best standards of customer support.

Main responsibilities

* Support and Lead Property Adminstration Team

* Work with your Property Managers, you will perform a range of duties to support the smooth running of a portfolio of properties

* Develop a detailed knowledge of the properties in your portfolio, building a strong rapport with residents and staff on site, as well as clients

* Be a main point of contact for customers across a number of channels, including phone calls, emails, and our online Customer Portal

* Ensure that incoming phone, e-mail and written enquiries from clients, residents, contractors etc. receive timely and appropriate responses

* Give support to customers by answering their queries promptly and professionally through excellent communication at all times

* Foster trust and confidence in Principle by providing a high quality service to customers at all times

* Liaise as necessary with contractors to oversee planned, reactive, and remedial maintenance services through to completion across your developments

* Ensure works are completed to the required standards, in consultation with Property Managers, keep residents updated with progress

* Effectively work with contractors and supply partners to deliver high quality services and good value for money for customers

* Ensure insurance claims are efficiently administered

* Work on our property management system, MRI Qube, to ensure it is maintained with correct customer records and outstanding actions are monitored

* Provide administrative support to Property Managers to ensure all aspects of compliance and health & safety are adhered to in accordance with statutory requirements across your portfolio Other Duties

* Office management duties including greeting visitors, managing post, receiving deliveries

* Keys management

* Attend and contribute to team, department and business meetings

* Contribute business-wide initiatives as required

* Any other duties commensurate with the nature of the post. This is not exhaustive and will be reviewed periodically when adjustments may be made

For further information on this role please contact Annie McGrandles annie.mcgrandles@pmr.uk.com