Leasing Associate

MAIN RESPONSIBILITIES

• Follow up new leads, register and understand customer's rental requirements & match this to an available apartment

• Arrange viewings for customers and provide a first-class customer experience tour engaging the client in all aspects of what the development has to offer
• Increase revenue through alternative investment streams, parking and facility hire
• Work closely with the Lettings Manger to report on market trends, customer service reports and

headline rent prices

• Follow up on all applications and the vetting process
• Work closely and collaboratively with the other on-site teams to ensure a seamless delivery of customer experience
• Actively drive sales and retention of residents through customer service and effective negotiation of tenancy renewals
• Reply to resident queries and meet all response time SLAs. To interact with customers via telephone, email, live chat or instant message. Delivering first class customer service
• Provide informed and accurate information to residents. Using social platforms such as The My Moda app to promote new updates and events
• Be aware of amenity T&C's
• Actively engage with the team and feel confident to put forward suggestions and ideas

FINANCIAL AND REPORTING

• Ensure receipt of initial rent payments and any required funds prior to move in
• Facilitate the set-up of monthly payments
• Identify and deliver opportunities for additional revenue through upselling of services and apartments y for manager reporting and use
• Use of all systems to provide accurate records of customer information
• Ensure accurate recording of customer processing information, ensure customer
• feedback is recorded for management reporting and use
• Manage and meet agreed KPI's as set by the Leasing Manager
• Identify opportunities for additional or enhanced income streams and develop strategies with head office
• Identify opportunities for cost efficiencies, budget saving and added value
• Use of Spike or other database and systems to support accurate resident record as required
• Coordinating inventory production
• Ensure receipt of initial rent payments and any required funds prior to move in
• Facilitate the set-up of monthly payments
• Identify and deliver opportunities for additional revenue through upselling of services and apartments for manager reporting and use
• Use of all systems to provide accurate records of customer information
• Ensure accurate recording of customer processing information, ensure customer feedback is recorded for management reporting and use

EXPERIENCE

• Previous experience in residential property (hospitality or private rental sector preferred)
• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
• Must be pro-active and able to use initiative to enhance the reputation of the building
• Professional presentation, confident and outgoing in nature
• Well organised, ability to problem solve and works under pressure with great decision-making skills
• Able to demonstrate an organised and professional approach and ability to priorities
• Experience of working to targets