Residential Day Concierge - High End Apartments

Description

Our client is currently seeking an experienced Day Concierge to join the team at a luxury development in Reading.

Shift Pattern:

Monday - Friday

Hours:

8am - 5pm - Days

Salary:

£26,520 per annum

Duties:

• Deliver excellent customer service to all residents.
• Greet all residents in a professional and courteous manner.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building and undertaking period review of CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Ensure the communal areas are always kept clean, tidy and presentable.
• Report any incidents, problems or complaints to the appropriate manager in a timely manner.
• Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.

Requirements:

• Experience in Residential or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.