Relief / Roaming Porter / Concierge - West & South West London

Our client is currently looking for a Relief Porter/Concierge to cover annual leave & sickness across 4 of their luxury residential developments in West & South West London.

Hours: 35 hours per week (mix of day & night shifts, dependant on the needs of the client) - anything over 35 hours is paid at 1.5x

Competencies

• Communication
• Drive, Perseverance and Quality Focus
• Planning and Organisation
• Adaptability and Flexibility
• Teamwork and Empathy

Role Purpose

The Porter role is focused upon excelling in the area of Customer Service and providing an unrivalled resident experience.

Primary Responsibilities

• To demonstrate excellent communication skills with colleagues and residents - meeting tenants sometimes bespoke needs
• Exhibit a passion for customer service and possess a clear focus towards creating and maintaining the best possible resident experience
• To greet residents and their guests when they arrive at the building.
• Strive to create an individual experience which makes the person feel valued
• Be attentive to residents and visitors needs within reason

Essential experience

• Worked in a similar environment for a minimum of two years
• A good working knowledge of Microsoft windows software including Word and Outlook

Desirable

• Residential experience
• Hospitality background
• Knowledge and experience of health and safety legislation as it applies to the work environment and residential buildings

Qualifications

• Good level of education - to include written and verbal communication skills