Concierge - Bedford

PMR are working with a leading Build to Rent provider for the recruitment of a Concierge for their Build to Rent scheme in Bedford.

This role involves providing on-site lettings and property management services to an exciting new build residential development in Bedford. The Concierge will be the first point of contact from enquiry stage, viewing the property through to resident move in. As well as, ensuring a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development.

Key Responsibilities:

• Carrying out viewings to close and generate immediate lettings on site for a healthy commission package
• Ensuring a warm, welcoming environment for residents and all visitors
• Supporting residents with any queries and directing any maintenance issues to the relevant Head Office teams
• Manage and host monthly resident events
• Assist tenants moving into their apartment and complete apartment tenancy inspections and appliance inductions as needed
• Mail and resident parcel management
• Reporting development maintenance issues to Head Office
• On site contractor management
• Day to day management of the amenity spaces including booking coordination for gym, parking, and residents' lounge
• Conduct weekly inspections of the communal areas of the development
• Spot cleaning and addressing any clean up issues as they arise
• Issuing and cancelling of door entry fobs and maintaining access control database.
• Generate positive reviews via Google from residents

Skills, Knowledge and Experience

• Previous experience in residential or hospitality sectors desirable
• Previous experience in a sales role would be advantageous
• Excellent interpersonal skills
• Flexibility and adaptability
• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
• Good level of computer literacy using Microsoft Word, Excel, and Outlook
• Must be pro-active and able to use initiative to enhance the building reputation and make the community the best available

Working Pattern:

• Monday to Saturday - this role involves working every other Saturday
• A day off lieu when working on a Saturday
• Typically 9am-6pm but due to nature of the business employees must be able to work a flexible schedule e.g. 10am-7pm to allow for evening viewings.