General Manager - CoLiving

PMR are seeking a General Manager for our client's brand new flagship CoLiving development in South London. The General Manager will oversee all elements of the residential property management from sales and marketing, leasing, health & safety, events, maintenance and KPI reporting. This is a unique opportunity to spearhead the pre-launch, launch and stabilisation of their flagship property in London. This role is ideal for someone with a passion for residential real estate, community management and who is seeking to broaden their experience by overseeing all aspects of residential building management in an entrepreneurial environment.

Duties:

Pre-Launch

• Responsible for lease up and launch events in connection on with the Development team
• Assist the Operations and Finance teams with PMS (Yardi Voyager) and CRM (Yardi CRM) setup
• Assist the Operations team with setting up the legal aspects (lease agreement, registration with ombudsman and professional bodies, etc.)
• Assist with the marketing launch strategy including working with influencers and members of community
• Setting up community relationships/partnerships with local businesses and charities
• Assist development team with mobilisation on tasks to facilitate successful handover of the asset
• Collate defects and maintenance issues communicated by the residents and pass across to the Development Team or main contractor (where urgent)
• Manage and coordinate any site visits in connection with maintenance, facilities management contracts and defects resolution
• Assist the Development Team with any quality assurance and close out of building related issues following handover from the main contractor

Sales / Leasing

• Assist the team in Leasing apartments by posting ads, responding to inquiries, showing apartments to prospective tenants, assist tenants with application and gathering documents for management approval
• Work with corporate HQ team and brokers (if relevant) to provide listings on various real estate listing services, social media groups, magazines and other media outlets
• Source and maintain business relationships with relocation companies
• Handle daily leasing inquiries using Yardi CRM; respond promptly within 2 business hours to inquiries from potential residents and complete the periodic follow ups
• Handle leasing inquiries from other sources such as face to face, telephone or email
• Work with corporate HQ to achieve leasing goals, report leasing progress targets, promptly provide leasing status to the Operations Manager
• Perform viewings with potential residents, giving them tours of the properties and facilities discussing and understanding their needs, send potential residents the application link
• Work with corporate HQ to help screen applicants and co-ordinate lease sign up
• Maintain a list of prospective tenants for our email distribution list
• Upload tenants' documents to the Yardi system when necessary
• Work with anticipation in order to maximize renewal rates
• Conduct mystery shopping inquiries of competitors to find out about new approaches and/or best practices

Property Management

• Liaise with residents (via the app) to ensure any maintenance issues are resolved timely, initial follow-up must be within 24 hours
• Ensure Wi-Fi is operating in the building and liaise with internet providers for issues
• Maintain a good working relationship with the local contractors to ensure the buildings are well-maintained and repair issues are dealt with quickly and professionally
• Oversee the regular general cleaning of the residential block
• Perform check-in/check-out inspections on the Yardi inspections app and be present for move-in/move-outs
• Conduct regular visual inspections of the property (common areas, hallways, entrance, stairs, etc.) to proactively look for areas of improvement and/or repairs needed.
• Conduct semi-annual inspections of each individual unit to assess if they are being well kept by our residents and find out if any repairs are required.
• Make the first friendly contact with our residents when the Accounts Team informs they are behind with their rent payments.
• Set up residents on the entry system , app and/or local Facebook group and encourage participation.
• Ensure Building Systems (Fire, Safety ) are operational and receive proper testing on regular basis to comply with regulations and recommended testing from the providers
• Ensure elevator systems tested per contract and reporting any issues
• CCTV / security - record incidents only as required
• Observe and promote best Health & Safety practices in the building
• Notifying Operations Manager whenever offsite during normal working hours or if going to be uncontactable in case of emergency or urgent matters out of hours
• Assist with the renewal of maintenance contracts (maintenance, network, boilers, elevators) and sourcing of new contractors

Community

• Organise monthly social events to bring all tenants together, 1 event per month required
• Connect with local independent businesses and venues
• Work on establishing preferential rates / exclusive offers for residents
• Source products from local businesses wherever possible for welcome gifts
• Connect with local charities where residents can get involved and volunteer periodically

Social Media

• Produce content for social.For Instagram this will involve working with the Creative Director, when needs arise.
• Manage the app and/or local Facebook group, post events and information for residents
• Post to stories during and/or after events
• Capture a few images and videos during events