Accommodation Manager

Our client, a leading provider of purpose built student accommodation, is seeking an exceptional operations manager to manage the smooth operational running of one of their large London-based PBSA schemes.

The Role:

As Accommodation Manager you will be responsible for our large PBSA scheme, accountable for creating a safe and secure property environment, managing and supporting our customer support team in delivering excellent resident service and supporting the P&L deliverable of NOI. The role may suit a hotel manager or hospitality manager looking for a new challenge.

• Location: Central London
• Role Responsibilities:

• Lead our property team
  • Inspire team to deliver brilliant customer service, a great working atmosphere and a safe and secure ethos
  • Ensure appropriate resourcing and task management with clear follow up and monitoring
  • Support the recruitment, coaching, training and development of all property team members identifying and nurturing talented team members
  • Effectively manage, coach and mentor operational team performance and consistently address any team issues where necessary
  • Deliver excellent resident and stakeholder service

• • Focus on delivering excellent customer and stakeholder experience, regularly seeking and acting on feedback
  • Build and maintain networks and relationships with key external stakeholders and customers such as universities and students to understand their priorities and needs
  • Engage appropriate and timely problem solving skills to manage difficult or challenging conversations with an ethos of empathy and consistency
  • Support the Sales and Customer Accounts teams in achieving their targets; assisting with viewings to boost sales activity and building relationships with residents to maximise collections of outstanding money
  • Ensure exceptional property condition, safety and security

• • Work collaboratively with colleagues across the team to develop expert property and critical life systems knowledge and manage Health and Safety risks
  • Ensure keen attention to detail and maintain sector-leading standards
  • Regular focus and motivation around the critical elements: fire drills, water safety, incident escalation
  • Understand how and when to escalate and manage emergencies
  • Master policies, processes and procedures

• • Deliver our operational model through organisation, planning, prioritisation and communication
  • Continuously improve biggest set piece operational events (check-in, check out and turnaround) to drive consistency
  • Effectively control costs, in line with budget / targets
  • Take responsibility in developing, adapting and managing plans to successfully deliver against operational KPIs including NOI, Occupancy, Health and Safety, Customer Satisfaction, Stakeholder Satisfaction and Asset Management