Lettings Negotiator

Executes the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue,

and resident retention goals by performing all activities related to leasing to new residents, providing

resident satisfaction throughout the term of the lease, and securing resident lease renewals.

Principle Duties and Responsibilities:

We've summarised here some of the day to day functions of the role:

• Perform all leasing activities to achieve the revenue and occupancy goals by greeting and
• qualifying prospective residents, conducting viewings of showing apartments, processing
• applications, preparing the lease and move-in package, and ensuring a smooth resident movein and signing process.
• Monitor and analyse current market and competitor conditions that may impact our
• occupancy and sales results.
• Placing and controlling all online marketing through the development's dedicated website,
• along with portals such as Rightmove and Zoopla. Ensuring professional photos are used
• along with the correct floor plan and 'Matterport' style virtual tours and EPC for each
• Managing the dedicated social media accounts related to this community.
• Completing appropriate Right-to-Rent and immigration checks and ensuring all documents
• provided are certified in line with Government issued code of practices. Ensuring deposits
• are registered with the relevant protected schemes within the necessary timeframe.
• To ensure customer information is handled in line with the General Data Protection
• Regulation (GDPR) legislation and in line with their GDPR policy.
• Uses the on-site management software to track apartment availability, record traffic and
• leasing activities, manage resident and future resident's data, and capture critical
• demographic and other information about existing and future residents.
• Ensure that the community meets company standards by inspecting the leasing route and
• show apartments, ensuring physically appealing show apartments and amenities, maintain
• and uphold a high standard of the communal areas by conducting routine inspections and
• assisting with preparation of the leasing office for daily activities.
• Deliver an exceptional experience to every person, beginning with an unmatched first
• impression and building rapport with other team members, visitors, investor and clients, and
• both prospective and current residents
• Hosting weekly and seasonal community events on site
• Interaction with the sales team to drive corporate bookings into the asset
• Follows-up with both future and new residents to ensure satisfaction by personalising thankyou notes, and cards or making telephone calls to finalise decisions to lease and/or renew.
• Executes activities in support of the community's lease renewal program by preparing lease
• renewal letters and packages for residents, meeting with and contacting renewing residents
• in advance of term expiry dates, and ensuring that lease renewal documents are signed and
• implemented on time.