Property Manager

PMR are seeking an experienced property manager to:

Manage a portfolio of properties to a high standard

• Use initiative and problem-solving skills to foresee and resolve problems in a prompt, effective and efficient manner

• Co-ordinate and manage any works with approved contractors; ensuring works are carried out promptly, to a high standard, in a professional manner, and at the appropriate price

• Conduct regular property inspections and visit properties as required to assist tenants or landlords

• Monitor rent payments for arrears, contacting tenants for late payments and managing payment plans as required

• Communicate warmly and efficiently ensuring the tenants and landlords are informed of forthcoming end of tenancy, advising landlords of best course of action, negotiating terms between parties and accurately and efficiently managing associated paperwork

• Manage the end of tenancy process and deposit returns, providing professional and expert advice to landlords

Service

Demonstrate a high standard of customer service

• Build and maintain customer relationships through expert communication and high service levels

• Respond promptly to any customer contact and maintain regular communication throughout
• Communicate clearly with customers and provide all accurate and relevant information as required

• Assist customers in a professional, warm, friendly and sincere manner and deliver exceptional customer service

• Demonstrate active problem solving in order to avoid unnecessary complaints

Operational

Deliver a high standard of operational efficiency

• Keep abreast of and adhere to any legal requirements for residential lettings
• Demonstrate a high level of operational efficiency by delivering tasks to the required standard, accurately and on time

• Maintain detailed and accurate notes of all actions and communication
• Propose improvements to processes in order to increase efficiency and/or improve Greenwich

Peninsula Lettings service

• Report weekly KPIs/activity and provide detailed action points in pursuit of targets to Lettings Manager/Head of Lettings as required

Other

• All employees of the Company have a statutory duty to co-operate together to promote health and safety best practice.

Our client confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

Person Specification

The ideal candidate will have 1 to 2 years' experience in a residential property management role. This role requires a calm and organised individual, with excellent communication skills.

Key skills and attributes

Skills Essential:

• Must have an understanding of tenancy legislation and how to manage maintenance works
• Efficient, with strong organisational skills
• Excellent communicator - written and verbal
• Strong interpersonal skills and ability to maintain positive working relationships
• Exceptional customer service skills
• Effective problem-solving skills/ability to use initiative
• Demonstrates resilience and pragmatic approach
• Ability to stay calm and deal with challenging situations and conversations
• Positive/enthusiastic
• Team player
• Proficient user of Microsoft Office

Desirable

• ARLA qualification
• Local area knowledge
• Appreciation of design led property construction

Attributes and behaviours

These seven skills, attributes and behaviours capture the spirit of successful people.

Decision making and getting work done

You make sound decisions when obvious solutions aren't clear and you get work done, on time and to the highest standard

Communication

You listen well and seek to understand the wider picture; you are concise and articulate in verbal and written communication and you adapt your communication style to work well with people

Collaboration

You collaborate effectively with people and your colleagues can rely upon you

Creativity

You challenge assumptions and suggest better solutions and you remove barriers to discover simple solutions to complex issues

Curiosity and inquisitiveness

You learn quickly and eagerly, and you make positive connections across other areas of business

Fearlessness

You say what you think, being mindful of the individual, even if it is uncomfortable and you admit mistakes freely and openly but also provide rapid solutions

Passion

You care intensely about our success and you are determined, resourceful and optimistic