Facilities Manager - West London

PMR are assisting our client, a leading national build to rent provider, in the recruitment of a Facilities Manager for their West London scheme.

The Facilities Manager oversees and performs technical and mechanical work that ensures the building, apartments, grounds, amenities, and common areas, meets standards, of appearance, safety, and overall functionality by managing maintenance-related tasks. Primary responsibilities include maintenance of the site including overall inspections, repairs, and general maintenance of the apartments and the interior/exterior of the building. Lead the maintenance team by delegating, supervising, and directing the work of the department. Of special importance is ensuring that the business meets its statutory obligations. This role is to be hired pre practical completion and this individual will be responsible for onboarding this development including commissioning M&E, snagging where required, warranty registration and overseeing the defects lifespan.

Principle Duties and Responsibilities:

• In conjunction with the Community Manager, develops standards for the maintenance of the building and exterior areas.
• Oversees and completes the 'make-ready' process to prepare vacant apartments for leasing and check-ins by completing the inspections, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
• Undertakes routine (daily) checks of apartments and other areas of the building, identifying maintenance tasks for the in-house team and scheduling contractor's visits.
• The role involves obtaining materials, and arranging the completion of all maintenance tasks in a safe & secure environment.
• Periodically inspecting work performed by other service team members to assess effectiveness of policies and procedures and work with the Community Manager to develop corrective action plans as needed
• Periodically inspects work performed by contractors, to ensure all work, materials meet quality standards, scope and specifications as required
• Maintains adequate stock of spare parts and works with Community Manager to order materials and tools as needed always being mindful of budget requirements
• Assists the Community Manager to develop the budget for regular repair and maintenance and capital expenses
• Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment
• Follows established policies and procedures by monitoring and ensuring compliance with H&S regulations, organisational standards, and operational processes
• Attend daily/weekly and monthly operations meetings
• Schedules and, where appropriate, performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.
• Practices and promotes proper safety standards in accordance with the Company's policies, procedures, and standards by immediately dealing any mechanical or electrical equipment damage, teams/guest/resident injuries or accidents, or other safety issues appropriately
• Conducts routine and periodic inspections to identify safety and risk management concerns, keep the building and external areas in good repair, and communicate concerns about the physical needs appropriately.
• Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity
• Completes documentation and other paperwork timely and accurately so that service requests can be appropriately documented, tracked and completed.
• Ability to keep sensitive information highly confidential at all times
• Where appropriate acting on work sheet recommendations made by contractors to ensure the site is fully compliant;

Supervision:

• Organise and manage the day to day distribution of tasks and jobs to the team
• Liaise with other departments to ensure and promote good communication and support as per when required
• Checking and controlling materials including tools and equipment highlighting any discrepancies and issues
• To implement the consistent delivery of superior customer service through training all team members on brand standards, meeting and greeting the guests
• Carrying out quality inspections on completed jobs, report back and update the Community Manager regarding current and pending jobs
• Liaise with any external contractors and suppliers as required
• Attending operations meeting as required

Health & Safety, Security:

• Understand your role and responsibilities in terms of Health & Safety Policy
• To be fully aware of and adhere to the health and safety regulations concerning your employment and promote a safe environment for yourself, your colleagues and our guests
• To be aware of the departmental risk assessments and their importance in accident/incident prevention. To discuss with managers any reviews, especially after an accident has occurred
• To comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws
• IOSH certificate as a minimum although NEBOSH certificate preferred
• Holds L8 certificate
• Willing to attend the appropriate training courses (internal or external)
• Support departmental training with all HODs/Duty Managers to ensure safety and compliance at all times
• Keep up to date with industry changes and update policies and practices as appropriate

Working Pattern:

Monday - Friday, 9am-5pm but due to nature of the business employees must be able to work a flexible schedule, which includes shifts during evenings, weekends and public holidays.