Resident Services Associate - Birmingham (FTC)
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Job Type | Permanent Full Time |
Location | Birmingham, West Midlands |
Area | West Midlands, England |
Sector | Build to RentBuild to Rent - Operations |
Salary | Up to £24000 per annum |
Start Date | ASAP |
Advertiser | remoteapi |
Job Ref | 232323_1660836033 |
Job Views | 47 |
- Description
PMR are seeking an enthusiastic Resident Services Associate to provide exceptional customer service to an existing build to rent residential development in Birmingham!
This is a 4-month fixed term contract.
As the main point of contact with the residents, the successful postholder will be required to be polite, highly motivated and professional at all times.
Responsibilities:- Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
- Conducting customers viewings and tours where required
- Undertaking pre-let inspections and scheduled inspections of communal areas
- Managing defects, repairs and warrantee issues through to completion
- Logging receipt and collection of customer parcels
- Key management
- Building security and resident administration in line with GDPR
- Administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports
Requirements:
- A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills is desirable
- Awareness of H&S requirements on site and a demonstrable ability to implement H&S on site when required
- Continually strives to improve knowledge, skills and abilities to produce the best results
- Helpful, friendly personality with effective communication skills
- Behave in a professional, courteous and helpful manner towards colleagues and residents at all times
- Be a positive advocate for change, highlighting and implementing business improvement initiatives
- Adopt a teamwork approach
- A flexible approach to work
- Positive attitude and ability to work with little supervision
- Smart and presentable in appearance
- Competent in Microsoft Word, Excel and Outlook
- Strong proven record of providing excellent customer service in a customer facing role
- Previous experience in residential property management sector is desirable
- Knowledge of other languages may be an advantage