Day Concierge

Our Client are currently seeking a Day Concierge to join a residential development based in South West London.

Working 4 on 4 off with the hours of 7am - 7pm.

Salary is £23,000 - £24,000 annually and uniform will be provided.

Duties include but are not limited to:

Meeting and Greeting all residents, guests and clients.

Ensure the smooth running of the communication systems within the Estate to SOP principles i.e. faxusage, telephone, walkie-talkie, internal intercom system etc.

Aid security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.

Ensure that the CCTV is manned and any unusual behaviour noted is followed up, calling the police if necessary.

Liaising with cleaning staff regarding domestic rubbish removal from apartments and removing rubbish if necessary, following operating procedures.

To maintain a register of all vehicles permanently parked on site.

To issue temporary parking permits to all visitors and contractors along with visitor badges.

Maintain confidentiality at all times concerning the residents and business of the development.

To maintain a clean and tidy appearance of the Concierge/Security office at all times and to carry out basic cleaning duties within this area as necessary.

Maintain a neat and tidy appearance in the Parcel Room and all Storage rooms.

Correct reporting of any security/health and safety issues.

Correct reporting of any incidents or complaints.

Safekeeping of keys on behalf of residents and the estate, strictly following SOP's at all times.

Recording at all times the signing in and out of keys, as per SOP's.

Issuing of keys only to the correct personnel/residents, strictly checking that the appropriate authorisation & disclaimers are in place.

Receiving and safekeeping of all parcels/registered mail, carrying out regular audits.

Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.

Making out postal slips ready for delivery into residents post-boxes & the accurate recording of them ready for residents to sign for upon collection.

Correct issuing of parcels/registered mail as per SOP's

To provide a quality service to the residents with job tasks and individual requests dealt with in an efficient and timely manner.

To assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.

Responsibility for the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken.

To aid the smooth running of the car parking operation, according to SOP'S.

Liaison with Building Manager for any snagging issues and defects.

To ensure that all requests & enquiries to the Concierge Department (both in person by telephone or email) are dealt with efficiently in a timely and professional manner adhering to SOP's on every occasion.

To be a part of the Estates Team maintaining the policies, company rules and quality of the managing agent.