Post Assistant

My Client is currently seeking a Post assistant for a luxury residential block in Central London.

The hours are as follows:

Monday - Friday

11:30 - 20:00

Duites:

 Process post and parcel delivers using our online system (Traizr)

 Conduct post audits when required (3 audits per week)

 Manage the RTS (Return to sender) system

 Support our stakeholders in parcel management

 Ensure compliance, security and integrity of customer data.

 Working with the property team to minimise "lost parcels" and manage lost parcel process

 Deliver parcels to resident flats as appropriate Manage the Customer & Stakeholder Experience

 Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs

 Provide 'front of house' services at the property as required. Support colleagues with lock outs, hire system and fire panel support.

 Exercise initiative in providing excellent customer service, liaising effectively

Essential:

 Computer literate - confident using iPads and tablets

 Experience of using business operating systems including Microsoft Office

 Demonstrable experience of effective communication both orally and in writing

 Previous customer service experience

 Flexibility in working hours including weekend working

 Live within a reasonable travel distance to properties within the City

 Ability to work in multiple locations in London

Please note if you have not heard back from us in two weeks, your application has been unsuccessful.