Residents Host - Night

PMR are looking for a Night Resident Host to join a great Build to Rent provider in Tottenham Hale!

The ideal candidate will be a brand ambassador for the Company, ensuring that customers and stakeholders receive excellent service and that the building is secure, safe and well maintained.

Working hours will be from 06.00pm until 06.00am, 4 shifts on and 4 shifts off.

Responsibilities:

• Sign in and out all visitors to the building and ensure they are aware of fire evacuation procedures.
• Maintain and update night resident host handover list, noting all activity on shift.
• Ensure all keys are correctly placed in locked key cabinet and are signed for on release/return by contractors/ customers/ letting agent and records kept.
• Assisting with property inventories (check ins and check outs) where required including for guest suites.
• Undertake audit of keys held in key locker every night.
• Receive and sign for all parcels on behalf of the residents that are unable to be stored in the parcel locker. Contact residents via email to avoid office becoming overcrowded.
• Return any incorrectly addressed mail to Royal Mail.
• Obtain and record meter readings for customers and Management where necessary.
• To undertake any administrative tasks as requested by Management.
• Ensure no smoking throughout the building is strictly adhered to including courtyards, balconies, and terraces.
• Control access to the building and maintain security of the building and its customers.
• Always maintain position at the desk unless on patrol or undertaking site duties work - at which point all doors to be locked and secured and ensure the 'resident host away from office' sign is clearly displayed, and you have the company mobile switched on and in possession, as well as lone worker device
• Manage programming and replacement of access cards for all residents as per instructions from management.
• Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity to police.

Building maintenance:

• Undertake regular patrols of all communal areas including gym, amenity spaces, external grounds, communal spaces, bin stores and report any issues/defects to Management.
• Night patrol of plant rooms to check for plant failure or leaks and report to Management.
• Ensure fire exits, walkways and communal corridors are always clear. If there is something causing obstruction, remove or report as appropriate. Check all fire doors are closed and in good order.
• Ensure general health and safety compliance on site.
• Log all cleaning issues on patrol and request any spot cleaning from onsite cleaners where required. Ensure building is always kept clean and tidy and supervise cleaners as necessary.
• Arrange for any spillages or marks to floors or walls or litter to be cleaned in the absence of the cleaners.
• Ensure entrance ways, courtyard, terraces, ground floor reception and communal spaces are tidy and well presented.
• Furniture to be placed in correct positions as per look book in all communal spaces and terraces. Outdoor furniture to be placed in storage units in adverse weather conditions.
• Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other mechanical or electrical safety system as requested by Management and maintain testing records.
• Obtain copies of service records and reports for onsite file.
• Open and close communal areas at specified times and ensure that areas are empty, tidy and all lights, electronics and cooking appliances are switched off.
• To ensure the proper control of consumables stock and equipment held on site and inform Management of any stock replenishment.
• Ensure the staff welfare facilities are kept clean and tidy and health and safety compliant.
• Complete water flushing in vacant apartments to prevent legionella in the water supply and complete tracker provided by management.
• Ensure bin stores are kept tidy and clear, and rotate bins between bin stores where necessary.

General responsibilities:

• Act always in line with the Company Values, integrating these into all work practices.
• Maintain accurate computerised and manual records.
• Produce accurate information and reports for weekly/ monthly meetings.
• Participate in team, departmental and corporate project and planning processes as required.
• To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
• To act as a company ambassador in your conduct during working hours and in all contact with customers and third parties.
• To undertake any other duties as are reasonably requested from time to time