Weekday Concierge - Marylebone, London NW1

Our Client is currently looking for a Weekday Concierge to oversee a luxury residential development in Marylebone, London NW1

Hours of work are: Monday - Friday 7.30am - 5pm

Salary is: £25,000-£27,000pa depending on experience

Concierge role:

The main purpose for the Concierge is to be an effective and assuring presence to deal with the varied requirements of the residents with large emphasis on customer service.

To assist with the smooth running of management of the building. Duties will include but not be limited to;
- The day-to-day supervision of the cleaner, and any other contract staff.
- The standard of cleaning and liaison with staff, contractors and managing agents, as appropriate and for attending to any problems.
- Ensuring, that the front desk is permanently 'manned' to provide the highest level of security and service to the residents.
- Dealing with resident's general problems and acting as appropriate. Major complaints to be reported to the managing agents promptly and reported to the property manager at the earliest opportunity.
- Supervising routine maintenance of all communal residential plant and machinery and ensuring that the maintenance contractors fulfill their contractual obligations in terms of frequency of visits, response times etc.

Based mostly Front of House with a heavy emphasis resident interaction & wellbeing.

To intercept and be first port of call for complaints relating to the staffing and communication to the residents.

Experience is required, preference for working within the residential industry with a big emphasis on providing a 5* service.

This is a small residential building of circa 30 units and large parts of the day can be fairly quiet, therefore we are looking for someone proactive.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.