General Manager - North East

PMR are seeking a General Manager to be responsible for the smooth day to day running of our client's North East PRS property portfolio. With the support from the central support team, the General Manager will focus on driving occupancy and delivering an exceptional resident experience in person.

Key Responsibilities

• Manage the day-to-day operations of your portfolio, establishing an effective process and plan to manage multiple sites
• Collaborate with Resident Experience and Marketing teams on driving occupancy levels, using effective sales methods, striving to meet and exceed agreed performance targets
• Being an expert on location and your portfolio, continually explore new ways to deliver a great resident experience in person
• Conduct property viewings, continually promoting our brand and product, effectively closing on sales leads
• Be present on site daily to enable frequent touch point with residents and maintain effective communication channels
• Conduct regular and ad hoc building inspections, highlighting works to be carried out to facilities and maintenance colleagues, identifying and preventing health and safety risks
• Maintain and build relationships with contractors and suppliers, ensuring the completion of works and satisfaction levels of residents remain high
• Connect residents (prospect and existing) to relevant team members to ensure a smooth process in sales completion, onboarding and resident support, without residents losing their connection to you
• Budget management for your portfolio, e.g. signing off on building expenditure
• Support the Senior General Manager with company-wide projects and objectives
• Provide team cover across the portfolio as and when required e.g. holiday cover

Experience and Qualifications

• Previous experience in a similar role within residential lettings is essential
• Strong lettings and block management knowledge, with previous HMO management experience a distinct advantage
• General building health and safety knowledge is required
• Passionate about customer service, and genuinely wants to deliver an exceptional resident experience
• Ability to work towards targets with demonstrable evidence in driving occupancy levels and retaining residents
• Excellent IT skills, confident using multiple in-house systems. Experience in property in-house systems such as Yardi is desirable
• Residential lettings and Property Management qualifications are desirable
• Passionate about your role and industry, and regularly keeps up to date with market knowledge and insights, and changes to lettings legislation