Assistant Building Manager

Our client is looking for an Assistant Building Manager to look after a portfolio of residential premises. The primary duties of the role are to provide impeccable customer service, to ensure the buildings are run smoothly and that compliant H&S protocols are maintained and updated where required.

The hours are: Monday - Friday 08:00-18:00

• To arrange induction training of new staff on all procedures and to train staff to ensure that they are familiar with relevant procedures, and that these are adhered to at all times.
• To manage a team of on-site porter, including implementing a staff rota and logging leave requests or absences with HR, along with organising agency cover as required.
• Remain courteous and helpful to all occupiers as well as to members of the public, staff, guests, and contractors.
• To report back to the Building Manager at the end of every shift outlining any issues that occurred in relation to staff or the site.
• Raising Purchase order relate to reactive works.
• Responsible for the cleanliness and comfort of the reception area and common parts at all times.
• To monitor all persons at the property and ensure they have a right to be present.
• Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal. Immediately inform the Building Manager. This should include all building defects, plumbing, heating, and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported immediately and follow the emergency procedures as approved.
• To carry out regular building checks during the shift to ensure the staff are carrying out their duties in the correct manner and liaise with staff to instigate corrective measures or procedures.
• To ensure that all contractors service books and health and safety logs are kept up to date.
• Attend the appropriate meetings with the client, residents', and contractors. Minutes produced and circulated as required.
• To maintain a high level of professionalism and continually deliver service to exceed client satisfaction levels.
• Ensuring the SOPs are adhered by all members of staff in order to maintain a high level of service.
• Carry out any additional duties as directed by your Building Manager.

Professional experience and personal attributes:

• Ability to take ownership of an operation when alone.
• Professional, precise, courteous, and dedicated.
• Positive attitude.
• Team player.

Career Experience and Qualifications:

• At least 3 years' experience in a front of house role in a residential environment.
• Excellent and proven Customer Services experience.
• IOSH qualification.

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