Lettings Administrator - 10-Month FTC - Tottenham

PMR are looking for an experienced Lettings Administrator to assist and support in all areas of the operational business for a leading Build to Rent provider ensuring that customers and stakeholders receive excellent service for their purpose-built residential development based in Tottenham.

Responsibilities:

Key tasks

• Take calls and email enquiries from prospective tenants and book in viewings
• Undertake in-person viewings
• Dealing with ad-hoc tenant enquiries via phone, email, or portal reporting
• Instructing reactive maintenance works reported by tenants on fixflo system and keep tenants updated on progress of works
• Liaising with contractors on day-to-day maintenance issues to ensure works are undertaken in a timely manner and to standard required
• Assist the Senior CRM in chasing renewals for existing tenants
• Use inventory hive system to undertake check-in and check-out inspections and liaise with the Senior CRM on dilapidation works identified
• Assist the Senior CRM with instructing and managing end of tenancy works
• Undertake tenant move ins as and when required
• Liaise with onsite Concierge to ensure smooth day to day running of site
• Liaise with contractors on any PPM works instructed by the Senior CRM /Resident Host
• General cover for concierge as and when required

General Responsibilities

• Act at all times in line with the Company Values, integrating these into all work practices.
• Maintain accurate computerised and manual records.
• Produce accurate information and reports for weekly/ monthly meetings.
• Participate in team, departmental and corporate project and planning processes as required.
• To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
• To act as an ambassador for the company in your conduct during working hours and in all contact with customers and third parties connected with the business.
• To undertake any other duties as are reasonably requested from time to time.
• This is not an exhaustive list of the duties that may be required of the post holder. Duties may be changed, after discussion, to suit the operational requirements of the business.

Knowledge, Skills & Experience:

Essential

• Knowledge of real estate and a commitment to learn more
• Excellent organisational skills
• Excellent written and oral communication skills
• Excellent IT skills - in particular, Microsoft Excel, PowerPoint, Outlook & Word
• Experience of managing conflicting priorities in a busy office environment
• Take responsibility for your own learning and development
• Good telephone manners
• Good time management
• Actively embrace and work within the Company Values.
• Able to show an understanding of and commitment to good customer care.
• Able to show an understanding of and commitment to property services and managing landlord and customer relationships.
• Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
• Strong attention to detail
• Ability to work in a varied and demanding role with appropriate supervision.
• Ability to work to strict deadlines and be organised and efficient
• Demonstrable experience and ability to use ICT packages i.e., Microsoft Word and Excel.
• Self-motivated, with high energy and enthusiasm
• Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
• Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
• Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.

Desirable

• Proven administrative experience of working in the private rented sector
• Knowledge and experience of using Qube

Working Pattern:

Tuesday - Saturday