Resident Host - Barking

PMR are working exclusively with our client, Apo_, to recruit an enthusiastic and energetic Resident Host to join a bubbly and resident-focused team at their Build to Rent scheme in Barking, East London.

This role will involve welcoming residents as they arrive and depart the development, as well as, dealing with all day-to-day enquiries from maintenance issues to parcel deliveries and everything in between. Delivering exceptional customer service at all times is key!

Responsibilities:

• Actively engage with residents to build long term relationships and be an active participant within the community
• Assisting with the organisation and running of resident events both within the buildings and the wider community.
• To provide superior on-brand customer service and communication to residents and all stakeholder at all times
• Hosting the communal reception and workspace as part of the front of house team, welcoming everyone as they arrive and depart the development
• Being the first voice for telephone enquiries, either assisting directly or directing the call as appropriate
• Ensuring that all ground floor communal spaces are maintained to agreed standards and coordinating additional servicing of these areas as and when required
• Assisting with apartment tours during busy periods and arranging access with residents

• Receiving repair notifications from residents and arranging works with internal or external contractors as appropriate using our CRM system
• Maintaining an adequate inventory of move in packs ready for residents and distributing packs as required.
• Receiving and distributing parcels and secure mail to residents via the CRM system

• Ensure compliance with all relevant legislation and best practice paying particular attention to the health and safety of staff, contractors and residents and to maintain appropriate records.
• Assist in the co-ordination of the building emergency procedures including fire safety protocols
• Be one of the onsite first-aid team, training will be given if not already qualified.

Skills, Knowledge & Experience:

• Minimum two years in a frontline customer service role within a hospitality, retail or property sector.
• Excellent verbal and written English skills - a second language would be advantageous
• An open, engaging and warm personality.
• Passionate about working in a service environment.
• Excellent communicator with an ability to use the right tone and approach for the right situation.
• Excellent personal presentation and organizational skills.
• Flexible in approach and able to take control of situations as required.
• Organized and structured in managing tasks.
• Positive and has a natural enthusiasm.
• Direct and assertive whilst maintaining a professional approach.
• Practical approach to problem solving.

Working Pattern:

• 4 on 4 off