Live-In Estate Manager - London SW11

Job Title: Estate Manager

Reports to: Managing Agent

Manages: 5 full time staff

Hours: 40 hours per week (normally 7am-4pm, Monday to Friday). However, you may need to occasionally work extra hours in case of emergencies and also attend resident meetings in the evenings.

Summary: To assume overall responsibility for the day to day management of The Estate. To supervise, monitor and train all personnel to ensure that customer service is a priority at The Estate. To liaise with Landlord's personnel, contractors and specialists as required.

Key Responsibilities

• To train, develop and manage the onsite team and promote a friendly, professional work environment.
• To carry out property management tasks as directed by the Managing Agent, on behalf of the Board of Directors.
• Maintain strict confidentiality of all company, stakeholder and resident matters.

Supervisory

• To develop and maintain an effective managerial relationship with staff, ensuring that they are highly motivated and that their work is of the required standard. Ongoing liaison with and reporting to, the Property Manager will be required.
• To agree work rotas with the Property Manager and the setting of daily tasks for the staff.
• To arrange induction training of new staff on all procedures and to train staff to ensure that they are familiar with relevant procedures and that these are adhered to at all times.
• The ensure that clear instructions are given to agency staff, on the day to day workings of the estate, and that they understand emergency procedures and contact details. You should also be reachable (as far as reasonably possible) by telephone when not on duty to assist with an emergency.
• To set an example for all staff members by remaining courteous and helpful to all occupiers as well as to members of the public, staff, guests and contractors.

Records

• To maintain records of central stores for the buildings / estate in a well organised way, ensuring that appropriate quantities of materials are maintained at all times.
• To maintain records of all overtime, sickness and holiday for all staff and to submit the relevant forms to the Property Manager at the required times.
• To collate and oversee the daily management of records and logs relating to all aspects of the day to day running of the buildings / estate.
• To ensure that all contractors service books and health and safety logs are maintained and kept up to date.
• To formulate and maintain a property handbook to enable all staff to respond to queries of residents or other parties. The handbook will provide details of all contracts, plant and systems, detailing emergency and out of hours contact information and listing specific contractors who work within the buildings / estate.

Health and Safety

• To ensure that all incidents or accidents are logged accordingly and appropriate actions taken.
• To be responsible for all matters of a Health & Safety nature, relating to the estate. This includes assessing training needs, maintenance of log books, accident reporting procedures, compliance with COSHH regulations and contractor permit to work procedures in liaison with the developments appointed Health & Safety Consultant.
• To adopt and implement the procedures directed by the Property Manager or their Health and Safety Consultant.
• To assist with the annual fire and health and safety risk assessments.
• To ensure CCTV cameras are monitored and images saved as necessary.

General

• To refer to the employee handbook for general rules and regulations.

Skills and attributes you should have:

• Suitable experience in estate / facilities management (preferable 5+ years' experience)
• Good understanding of statutory legislation (Health and Safety, Landlord and Tenant) procedures and best practice. Experience in interpreting, advising and implementing company procedures in a consistent manner.
• Effective communication skills to communicate with stakeholders and internal staff.
• The written communication and numerical skills to produce succinct correspondence and reports.
• The ability to research, analyse and reason logically and effectively within tight and conflicting timeframes.

Desirable qualifications are:

• Property management related or other professional membership such as BIFM, IRPM or RICS.
• Training in maintenance of pool plant.
• First Aid qualification.