Resident Host - West London - Build to Rent

PMR are seeking an experienced and enthusiastic Resident Host to join a bubbly and resident-focused team at a brand-new Build to Rent scheme in West London.

This role will involve welcoming residents as they arrive and depart the development, as well as, dealing with all day-to-day enquiries from maintenance issues to parcel deliveries and everything in between. Delivering exceptional customer service at all times is key!

Responsibilities:

• Actively engage with residents to build long term relationships and be an active participant within the community
• Assisting with the organisation and running of resident events both within the buildings and the wider community.
• To provide superior on-brand customer service and communication to residents and all stakeholder at all times
• Hosting the communal reception and workspace as part of the front of house team, welcoming everyone as they arrive and depart the development
• Being the first voice for telephone enquiries, either assisting directly or directing the call as appropriate
• Ensuring that all ground floor communal spaces are maintained to agreed standards and coordinating additional servicing of these areas as and when required
• Assisting with apartment tours during busy periods and arranging access with residents

• Receiving repair notifications from residents and arranging works with internal or external contractors as appropriate using our CRM system
• Maintaining an adequate inventory of move in packs ready for residents and distributing packs as required.
• Receiving and distributing parcels and secure mail to residents via the CRM system

• Ensure compliance with all relevant legislation and best practice paying particular attention to the health and safety of staff, contractors and residents and to maintain appropriate records.
• Assist in the co-ordination of the building emergency procedures including fire safety protocols
• Be one of the onsite first-aid team, training will be given if not already qualified.

Skills, Knowledge & Experience:

• Experience in a frontline customer service role within the property sector is essential.
• Excellent verbal and written English skills - a second language would be advantageous
• Passionate about working in a service environment.
• Excellent communicator with an ability to use the right tone and approach for the right situation.
• Excellent personal presentation and organizational skills.
• Flexible in approach and able to take control of situations as required.
• Organized and structured in managing tasks.
• Positive and has a natural enthusiasm.
• Direct and assertive whilst maintaining a professional approach.
• Practical approach to problem solving.

Working Pattern:

• 4 on 4 off.