Resident Services Associate
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| Job Type | Permanent Full Time |
| Location | Aldershot, Hampshire |
| Area | Hampshire, England |
| Sector | Build to Rent |
| Salary | Up to £27000 per annum |
| Start Date | ASAP |
| Job Ref | 6565_1654870960 |
- Description
PMR are seeking an enthusiastic Resident Services Associate to provide exceptional customer service to an existing build to rent residential development in Aldershot. The role also requires some days to be spent at another site in Berewood.
As the main point of contact with the residents, the successful postholder will be required to be polite, highly motivated and professional at all times.The working hours are Monday to Friday from 9:00am to 5:30pm, with some out of hours support and some bank holidays.
Responsibilities:- Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
- Conducting customers viewings and tours where required
- Undertaking pre-let inspections and scheduled inspections of communal areas
- Managing defects, repairs and warrantee issues through to completion
- Logging receipt and collection of customer parcels
- Key management
- Building security and resident administration in line with GDPR
- Administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports
Requirements:
- A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills is desirable
- Awareness of H&S requirements on site and a demonstrable ability to implement H&S on site when required
- Continually strives to improve knowledge, skills and abilities to produce the best results
- Helpful, friendly personality with effective communication skills
- Behave in a professional, courteous and helpful manner towards colleagues and residents at all times
- Be a positive advocate for change, highlighting and implementing business improvement initiatives
- Adopt a teamwork approach
- A flexible approach to work
- Positive attitude and ability to work with little supervision
- Smart and presentable in appearance
- Competent in Microsoft Word, Excel and Outlook
- Strong proven record of providing excellent customer service in a customer facing role
- Previous experience in residential property management sector is desirable
- Knowledge of other languages may be an advantage
