Day Concierge

Our Client are actively looking for an experienced Day Concierge to join their team at a luxury residential development based in South West London.

Working 4 on 4 off with the hours of 7am - 7pm.

Salary ranges between £24,500 - £26,000 dependant on experience.

Duties include but are not limited to:

To meet and greet the residents, answer enquiries by telephone, email or callers to the front desk.

Assist the residents, guests and visitors with reasonable job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.

To ensure that the highest levels of customer care and service are maintained at all times.

Deal effectively with complaints, take the correct action and remain courteous.

Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.

Taking appropriate action in the event of an emergency and immediately advising your manager.

Responsible for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail.

The Concierge will focus on the day-to-day residents and guests, delivering duties to an exceptional standard.

Maintaining cleanliness and tidiness of the Concierge reception at all times, specifically in relation to desks, glazing, floors, deliveries, flower arrangements and lighting.

Directing, coordinating and planning essential services such as guest arrivals, deliveries, post, amenity bookings, waste disposal and recycling.

Focusing on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.