Accommodation Manager - Leeds

PMR is pleased to be working with a leading national provider of purpose built student accommodation for the recruitment of an Accommodation Manager for their scheme in Leeds.

Purpose of the role:

The Accommodation Manager will be responsible for the operational activities within the student accommodation scheme. As well as, delivering the best possible experience for customers and ensuring the delivery of cost effective facilities and maintenance services.

This role requires a hands on approach to work alongside and manage a small in-house team together with sub-contractors to maintain the smooth running of this impressive student accommodation development.

Key Responsibilities:

• To manage and motivate a team to operate the student accommodation scheme providing a high quality service for customers
• To instruct the site team regarding Health & Safety, data protection & current legislation
• To support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues
• To manage the student letting cycle to include marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy agreements, rent & arrears management, student safe keeping & head office documentation
• To prepare reports relating to lettings, rent and customer issues
• To provide customer focused Facilities and Maintenance services to include management of utilities, waste, security & cleaning contracts and full budgets
• To be responsible for the delivery of the scheme's statutory inspection and testing programme and all associated paperwork. To prepare reports relating to Health & Safety/site issues
• To provide site/building management to, ensure best practice at all times, scheduling and management of trades, support services plus supporting the Relationship building with local Police, Fire, Ambulance and supporting partners
• To organise, tender and manage own quota of minor works, planned and preventative maintenance programs
• Contribute to ensuring compliance with Health & Safety legislation, and that all risk assessments are correctly carried out
• Manage defects and resolve complex or outstanding defects
• Contribute to the on-site procurement programme for maintenance, servicing and facilities contracts and to minor contractors throughout the contract term

Personal Specification:

• To manage staff with expertise outside of current skill set
• To be dynamic and 100% customer service & service delivery focused
• To be self-motivated, well organised and excel under pressure
• Experience in building relationships and meeting KPI's