Community Supervisor - Build to Rent

PMR are seeking a Community Supervisor to work on site at our client's, (a national build to rent provider), development in Croydon.

This role carries primary responsibility for delivering a 'best-in-class' service to residents and visitors. Responsible to ensure the leasing and renewal targets of the asset are met in a proactive fashion.

Be the leader in delivering consistently excellent service that leads to resident renewals.

Your objective will be to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals and referrals.

You will be responsible for the development, engagement and motivation of the team, and lead the team to success in achieving its goals.

You will need to be fully committed in able to support the Community Manager in all aspects of the role including supervising leasing performance, occupancy, team members, reporting, problem solving, resident satisfaction, strategizing and delivering resident events, etc. You will be required to collate and submit reports (daily, weekly, monthly, and quarterly) accurately and in a timely fashion.

Your role will include all aspects of recruiting, on-boarding, training and inspiring a team of Community Hosts. You will also be responsible for the day to day management of the team, training, motivating and developing the team.

Experience:

• Minimum of three years leasing experience
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment amenities, and answer questions regarding residency
• Proficiency in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances
• Excellent written and spoken English
• IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)