Leasing Associate - NW London

PMR are working with an award-winning developer in the Build to Rent sector to find a fantastic Leasing Associate to deliver the front end of the customer journey, ensuring Lease up targets are met and maximising move ins while ensuring an exceptional service is delivered.

Responsibilities:

* To work with the team to meet the business plan lease up goal, time scales and revenue targets whilst ensuring a good knowledge of occupancy/void levels
* To pro-actively contact and qualify new customer enquiries, register their rental requirements, match their requirements to the appropriate apartment and book viewing tours
* To tour potential customers, actively promoting the most relevant benefits of the development against their needs using an authentic and honest approach
* Negotiate appropriately and close potential customers to live with us whilst working within the businesses promotional guidelines
* Promote and sell additional revenue generating services such as parking, storage facilities, lounge hire etc.
* To progress all leases in a timely fashion working closely with the operations and administration teams
* Work in close collaboration with Resident team to ensure every arrival (viewing tour and move-in) has a seamless exceptional experience
* To support and set up leasing open days and contribute to corporate customer events where required
* Make recommendations with regard to monthly rents and rent ability of respective apartments
* To help develop a community through fashioning and facilitating resident events when required
* Build strong and enduring relationships, both internally and externally
* Be the champion of our customers. Consistently look at ways we can improve the customer experience and journey through NPS feedback. Ensuring every customer and resident has a fantastic experience
* To ensure the software system is up to date and accurate at all times
* Ensure documentation and initial payments are accurate and compliant
* To feed back to the Leasing Manager on customer responses and headline rents

Knowledge, Skills & Experience:

* Be able to communicate successfully with a diverse range of people
* Excellent time management and prioritisation skills
* Hungry to achieve and possesses a strong desire to develop themselves
* A team player who thrives under the pressure and can work to sales targets
* Places the customer at the heart of everything they do
* IT literate with the ability to learn new software skills.

*Previous Sales Experience would be advantageous.

Working Pattern:

5 over 7 days (Mon-Sun) rota with shifts from 8.00am to 8.00pm