Property Manager - Lettings

Our client is a well established Lettings Agents who is actively seeking a Property Manager to join the team in their Head Office based in West London.

The purpose of a Property Manager is to be a vital point of contact for landlords and tenants within their assigned portfolio. This is a varied role in a fast paced environment and requires strong problem solving skills and the ability to liaise with a range of stakeholders to ensure excellent customer service.

Salary: £27,000 per annum

Hours: Monday to Friday

Duties:

• Efficiently managing a portfolio of 100-120 properties to ensure that the lettings process is stress free for our managed clients
• Offering organised and accurate daily administration
• Managing the booking and monitoring of contractors as they carry out works across the portfolio
• Transferring utilities at the start of a tenancy
• Arranging payment of outgoings including final utility bills and service charges
• Extensive quality control to ensure all necessary documentation is in place at the tenancy outset
• Sending out check in reports to landlords and tenants and resolving any discrepancies
• Registering the deposit
• Managing any change of occupancy process
• Managing the checkout process
• Advising and negotiating any deposit settlement or raising a dispute with the relevant deposit scheme
• Drawing up legal notice for any possession recovery of the property

Key Skills and Experience

• In-depth knowledge and experience in the lettings business
• Knowledge of all aspects of property management and the lettings process
• Attention to detail, processing volume accurately and to deadline
• The ability to build trust and nurture relationships
• Proven customer service skill
• Education beyond GCSE level
• Ability to prioritise workload and use initiative
• Excellent time management skills

Competencies

• Ability to problem solve
• To keep calm under pressure
• Negotiation skills
• Complaint handling skill
• Great team work
• Effective written and verbal communication skills
• Experience in conflict resolution
• A proactive & positive can do attitude